Frequently Asked Questions

How long will it take for my order to arrive?

Each Pinoy Royale piece is made to order, ensuring the highest level of craftsmanship and attention to detail.

Orders are processed within 2–4 business days. U.S. shipping typically takes 3–7 business days (carrier-dependent). International delivery times vary and are shown at checkout.

-International delivery may take 7-21 business days, depending on customs and local carriers.

What is your return policy?

Every Pinoy Royale™ piece is made to order — crafted with precision, pride, and purpose.
Because of this, returns or exchanges for wrong size, color preference, or buyer's remorse are not accepted.

If your order arrives damaged or defective due to manufacturing, you’re protected by our 30-day Craftsmanship Guarantee. We’ll replace or refund your item minus shipping at no cost once verified and approved.

View our full Return & Exchanges Policy →

How do I track my order?

You'll receive a tracking number via email once your package is shipped.

Is my personal and payment information secure?

Yes—SSL encryption and PCI-compliant payment gateways. We never store full card details.

How do I contact customer support?

Email us at info@pinoyroyale.com with any questions or concerns. We typically respond within 1–2 business days.